Family Support Emergency Services Program
PCA’s Emergency Services Program is funded through the Community Services Block Grant (CSBG). These funds are used throughout the nation in an effort to eliminate the causes and conditions of poverty. This program provides short-term critical support to households in immediate need to alleviate the stress of crises and act as a stepping-stone toward stabilizing urgent situations.
What services are available?
Emergency Services is intended to provide immediate relief to address crisis situations. This may include financial assistance with rent, mortgage, utilities, emergency lodging, or other areas of immediate need for eligible households.
When and how can I apply?
Applications are accepted by appointment only, and appointments are limited based on available program funding and staff capacity. Before an appointment can be scheduled, you must first complete our online screening form. The screening helps us determine whether you may qualify for an appointment and which services may be available to assist you.
What is a screening?
A screening is the first step in our application process. During this time, we ask several questions regarding your needs to determine if you qualify for an appointment. The screening process does not guarantee an appointment or establish program eligibility. Final eligibility will be determined after you provide all required documents and meet with a case worker.
How do I complete a screening?
The fastest and preferred way to complete a screening is linked below. Participants who have access to the internet are strongly encouraged to use the online screening form linked below. Phone screenings are only available to households who are unable to complete online screenings because of accessibility needs or limited access to the internet, computer, smartphone, or other technology. If you need assistance completing your screening, please call our office and a staff member will assist you. Please note that all screenings are accepted in a first come, first served basis regardless of the submission method.
Completing a screening does not guarantee an appointment or assistance. We encourage you to complete the online screening as soon as possible when screenings are available, as appointment availability may fill quickly.
Who can apply?
Residents of DeKalb, Gwinnett, Rockdale, and Newton counties who meet income eligibility guidelines as defined below can apply for services. Applicants must be experiencing a crisis and provide documentation of the need. Please note that households are only permitted to receive assistance once per program year (October 1 – September 30).
| Household Size | Max Income |
| 1 | $31,920 |
| 2 | $43,280 |
| 3 | $54,640 |
| 4 | $66,000 |
| 5 | $77,360 |
| 6 | $88,720 |
| 7 | $88,720 |
| 8 | $100,080 |
| 9 | $111,440 |
What documents do I need?
All applicants will be required to provide ID, social security cards for all household members, proof of income for the last 30 days for all household members 18 years and older, and a lease, utility bill(s), or other documentation for services needed. Please note that you must have all documents prior to your appointment.
What if I miss my appointment?
You may call 404-929-2500 and select option 1 to speak to a representative to reschedule your appointment.
Do you accept walk-ins?
No, we do not accept walk-ins at any location for Family Support services. Applications are accepted by appointment only. We recognize that the phone lines are often busy, so please continue to call.
What are the business hours?
PCA is open Monday through Friday from 7 AM to 5 PM.