Family Support Emergency Services Program
PCA’s Emergency Services Program is funded through the Community Services Block Grant (CSBG). These funds are used throughout the nation in an effort to eliminate the causes and conditions of poverty. This program provides short-term critical support to households in immediate need to alleviate the stress of crises and act as a stepping-stone toward stabilizing urgent situations.
What services are available?
Emergency Services is intended to provide immediate relief to address crisis situations. This may include financial assistance with rent, mortgage, utilities, emergency lodging, or other areas of immediate need for eligible households.
When and how can I apply?
Our department has limited appointment availability throughout the year. We conduct phone screenings every Monday beginning at 7 AM. You can call 404-929-2500 and select option 1 to speak to a representative each Monday to complete a screening. Please note that our call volume may be extremely high. We appreciate your patience and understanding during these times.
What is a screening?
A screening is the first step in our application process. During this time, we ask several questions regarding your needs to determine if you qualify for an appointment. The screening process does not guarantee an appointment or establish program eligibility – this will be determined after you provide all required documents and meet with a case worker.
Who can apply?
Residents of DeKalb, Gwinnett, Rockdale, and Newton counties who meet income eligibility guidelines as defined below can apply for services. Applicants must be experiencing a crisis and provide documentation of the need. Please note that households are only permitted to receive assistance once per program year (October 1 – September 30).
| Household Size | Max Income |
|---|---|
| 1 Person | $29,160 |
| 2 Person | $39,440 |
| 3 Person | $49,720 |
| 4 Person | $60,000 |
| 5 Person | $70,280 |
| 6 Person | $80,560 |
| 7 Person | $90,840 |
| 8 Person | $101,120 |
What documents do I need?
All applicants will be required to provide ID, social security cards for all household members, proof of income for the last 30 days for all household members 18 years and older, and a lease, utility bill(s), or other documentation for services needed. Please note that you must have all documents prior to your appointment.
What if I miss my appointment?
You may call 404-929-2500 and select option 1 to speak to a representative to reschedule your appointment.
Do you accept walk-ins?
No, we do not accept walk-ins at any location for Family Support services. We ask that you please call to schedule an appointment. We recognize that the phone lines are often busy, so please continue to call.
What are the business hours?
PCA is open Monday through Friday from 7 AM to 5 PM.