ATTENTION: APPOINTMENTS WILL BECOME AVAILABLE MONDAY, APRIL 1, 2024, AT 7 AM FOR SENIOR HOUSEHOLDS.
2023-2024 Low-Income Home Energy Assistance Program (LIHEAP) Cooling
The Low-Income Home Energy Assistance Program (LIHEAP) for cooling is available to all income eligible households in DeKalb, Gwinnett, Rockdale, Newton, and Walton Counties. This program offers a payment once per program year to be applied to your home electric bill.
When can I apply?
Appointments for senior citizen households, age 65 and older, will become available April 1, 2024, beginning at 7 am. All other eligible households will be permitted to apply beginning May 1, 2024. For senior households within three days of service disconnection, or households with life threatening crisis, the Covington Highway location accepts a limited number of walk-ins beginning at 7 am Monday – Friday. This is offered on a first come, first served basis.
How can I apply?
When appointments are available, you may schedule using the BOOK NOW button below. You may also schedule an appointment through our automated phone system by calling 470-299-0341. We strongly encourage using one of these options to prevent long wait times.
If you need assistance or prefer to speak to a live person, you may contact our office at 404-929-2500, option 2.
Who can apply?
Residents of DeKalb, Gwinnett, Rockdale, Newton, and Rockdale counties that meet income eligibility guidelines as listed below.
| Household Size | Max Income |
|---|---|
| 1 | $29,713 |
| 2 | $38,856 |
| 3 | $47,999 |
| 4 | $57,142 |
| 5 | $66,284 |
| 6 | $75,427 |
| 7 | $77,141 |
| 8 | $78,855 |
| 9 | $80,570 |
| 10 | $82,284 |
What should I bring to my appointment?
Please note that all appointments will be done in person. You must bring a valid ID, social security cards for all household members, proof of income for the last 30 days for all household members 18 and older, current gas bill (if applicable), and current electric bill.
What if I miss my appointment?
If you are more than 30 minutes late or miss your appointment, you will need to book a new appointment using our web scheduler.
How long does this process take?
Please allow 6-10 weeks for physical payment to be received. We ask that you continue paying your bill as much as possible during this time to prevent disconnection. If you are facing imminent disconnection, additional measures may be taken for eligible accounts to prevent loss of service.
How can I check the status of an application that I already submitted?
Please click the “Submit Inquiry” link below to reach our research department. Someone will contact you regarding the status of your application.
If you would like to complete a low-income Scana Referral, please contact us to speak to a representative.
If you require assistance with mortgage, rent, utilities, or other emergency services,
please contact our Family Support Department for more information at 404-929-2502 option 1.
PCA – Covington Hwy
3597 Covington Hwy
Decatur, GA 30032
404-537-4300