Energy Assistance | Heating

ATTENTION: PCA WILL NOT ACCEPT WALK-INS AT THIS TIME. ENERGY ASSISTANCE WILL BE OFFERED BY APPOINTMENT ONLY.

Dear Community Members and Stakeholders,

The Department of Human Services (DHS) is nearing the completion of important system upgrades designed to enhance our service delivery of the Low-Income Home Energy Assistance Program (LIHEAP). These updates are vital for sustaining and advancing the quality and efficiency of our services to better serve our region. However, during this transition, some community members may experience brief delays in the processing of the LIHEAP applications.   

We sincerely appreciate your understanding and patience as we work through these state system enhancements. We are committed to providing the highest standard of service for our communities and we will be making every effort to minimize any disruptions, ensuring a smooth transition.

If you have any questions or need additional information, please reach out to the DHS office at (404) 657-3426.

When can I apply?
Appointments will open December 2, 2024, for senior citizen (age 65+) and medically homebound households, and January 2025 for all other eligible households.

How can I apply? 
When appointments are available, you may schedule using the BOOK NOW button below. You may also schedule an appointment through our automated phone system by calling 470-299-0341. We strongly encourage using one of these options to prevent long wait times. Walk-ins will not be accepted at any location at this time.

If you need assistance or prefer to speak to a live person, you may contact our office at 404-929-2500, option 2. 

Who can apply? 
Applicants must be residents of DeKalb, Gwinnett, Rockdale, Newton, and Walton counties who meet income eligibility guidelines listed below. Please note that households are only permitted to receive LIHEAP Heating assistance once per program year.

Household Size	Max Income
1	$33,038
2	$43,203
3	$53,369
4	$63,535
5	$73,700
6	$83,866
7	$85,772
8	$87,678
9	$89,584
10	$91,490

What should I bring to my appointment? Please note that all appointments will be done in person. You must bring a valid ID, social security cards for all household members, proof of income for the last 30 days for all household members 18 and older, current heating bill (if applicable), and current electric bill. Mailed and faxed documents will not be accepted. All documents must be presented in office. If you are physically unable to attend your appointment, you may send an authorized representative to apply on your behalf with a written and signed statement along with all required documentation. 

What if I miss my appointment? 
If you are more than 30 minutes late or miss your appointment, you will need to book a new appointment using our web scheduler or by calling our customer service line. 

How long does this process take? 
Please allow 6-10 weeks for physical payment to be received. We ask that you continue paying your bill as much as possible during this time to prevent disconnection. If you are facing imminent disconnection, additional measures may be taken for eligible accounts to prevent loss of service. 

How can I check the status of an application that I already submitted?
Please click the “Submit Inquiry” link below to reach our research department. Someone will contact you regarding the status of your application. 

If you would like to complete a low-income Scana Referral, please contact us to speak to a representative.

If you require assistance with mortgage, rent, utilities, or other emergency services, please contact our Family Support Department for more information at 404-929-2500, option 1.

PCA – Covington Hwy
3597 Covington Hwy
Decatur, GA 30032
404-537-4300