Family Support and Emergency Services
PCA’s Family Support Program is funded through the Community Services Block Grant (CSBG). These funds are used throughout the nation in an effort to eliminate the causes and conditions of poverty. We work in partnership with our customers to develop short-term and long-term strategies to improve the household’s financial sustainability and quality of life.
When and how can I apply?
Our department has limited appointment availability throughout the year. We conduct phone screenings every Monday beginning at 7 AM. You can call 404-929-2500 and select option 1 to speak to a representative each Monday to complete a screening.
What is a screening?
A screening is the first step in our application process. During this time, we ask several questions regarding your needs to determine if you qualify for an appointment. The screening process does not establish program eligibility – this will be determined after you meet with a case worker.
Who can apply?
Residents of DeKalb, Gwinnett, Rockdale, and Newton counties that meet income eligibility guidelines as defined below can apply for services. Applicants must have an unforeseen hardship preventing you from paying your bills within the last 90 days. Please note that households are only permitted to receive assistance once per program year (October 1 – September 30).
What is an unforeseen hardship?
This is defined as a verifiable change or event that could not have been anticipated and that results in a loss or change in household income. Some examples of this could include but are not limited to: reduction or loss in income, household or auto repair, homelessness, medical expenses, illness/accident, domestic violence, and other situations may be considered case by case.
What services are available?
Case management may address barriers related to education (tuition and skills training), employment, income management, transportation, and other needs as identified. Crisis intervention efforts are also provided to ensure immediate stability. This may include financial assistance with rent, mortgage, emergency lodging, utilities, or other areas of immediate need for eligible households.
What documents do I need?
All applicants will be required to provide ID, social security cards for all household members, proof of income for the last 30 for all household members 18 years and older, evidence of hardship, and lease, utility bill(s), or other documentation for services needed. Please note that you must have all documents prior to your appointment.
What if I miss my appointment?
You may call 404-929-2500 and select option 1 to speak to a representative to reschedule your appointment.
Do you accept walk-ins?
No, we do not accept walk-ins at any location for Family Support services. We ask that you please call to schedule an appointment. We recognize that the phone lines are often busy, so please continue to call.
What are the business hours?
PCA is open Monday through Friday from 7 AM to 5 PM.