Family Support and Emergency Services

PCA’s Family Support Program is funded through the Community Services Block Grant (CSBG). These funds are used throughout the nation in an effort to eliminate the causes and conditions of poverty. PCA works in partnership with our customers to develop short-term and long-term strategies to improve the household’s financial sustainability and quality of life. This case management plan may address barriers related to education, employment, income management, transportation, and other needs as identified. Crisis intervention efforts are also provided to ensure immediate stability. This may include financial assistance with rent, mortgage, emergency lodging, utilities, or other areas of immediate need for eligible households. These services are available to households within DeKalb, Gwinnett, Rockdale, and Newton Counties.   

To qualify for emergency services, you must have a hardship that prevents you from paying necessary bills. The purpose of this assistance effort is to intervene and prevent a crisis situation. Emergency financial assistance is not ongoing monetary support.

Annual Income Criteria

1 Person$25,760
2 Person$34,840
3 Person$43,920
4 Person$53,000
5 Person$62,080
6 Person$71,160
7 Person$80,240
8 Person$89,320
*Each additional person add $9,080 per year

For appointment information, please call 404-929-2500, option 1.


This program provides assistance to families experiencing emergency situations.  Our customers are also encouraged to join PCA’s case management program to set goals and develop strategies for long term stability.  Through case management, barriers surrounding employment, education, and income are assessed and addressed through direct services, partnerships, and referrals.  

Emergency Assistance – must have a hardship in the household that prevented them from paying bills as normally done.  The purpose of this program is to sustain a household through a crisis.  This is not ongoing monetary support.

  • Rental/Mortgage Assistance
  • 1st Month Rent & Deposit
  • Utility Assistance

What is a hardship?

  • Lost of employment or layoff
  • Loss of Income 
  • Serious illness, tragic accident
  • Unexpected medical expenses, car repair, or home repair
  • Natural disaster
  • Domestic Violence
  • Other situations may be considered case by case

Case Management – families enters into a partnership with their caseworker to address the barriers in their life that are preventing them from becoming economic stability

  • Temporary Shelter Assistance
  • Vocational training
  • Transportation Assistance
  • Financial Literacy 
  • And more…

Required Documents

  • ID
  • Social Security Card for all household members
  • Proof of income for the last 30 days for all household members 18 years and older
  • Lease/Utility bill (as needed)
  • Proof of hardship
  • Other documentation may be required based on services and referrals provided

For appointment information, please call 404-929-2500, option 1.